Welcome to The Boat Equipment Shop’s FAQ page! We’ve compiled answers to the most common questions about our premium sailing, SUP, and windsurfing equipment. Whether you’re preparing for your next aquatic adventure or need help with an order, you’ll find the information you need below.

About Our Products

What types of water sports equipment do you specialize in?
We specialize in high-quality gear for sailing, stand-up paddleboarding (SUP), and windsurfing. Our product categories include:
  • Hobie sails and sailboat hardware
  • SUP boards, paddles, and accessories
  • Windsurf boards, fins, harnesses, rigs, and sails
  • Sailing accessories and hardware
How do I choose the right equipment for my skill level?
Our products are carefully selected to suit various skill levels, from beginners to competitive enthusiasts. Each product description includes details about recommended experience levels. If you need personalized advice, our team of watersports enthusiasts is happy to help – just email us at [email protected].
Are your products suitable for competitive use?
Yes! Many of our products, especially our Hobie sails and performance windsurfing gear, are designed for competitive sailors and windsurfers who demand top-tier equipment for regattas and competitions.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. Your financial information is processed securely through our payment gateway partners.
Can I change or cancel my order after placing it?
We process orders quickly to get your gear to you as soon as possible. If you need to change or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the fulfillment process.

Shipping & Delivery

Where do you ship?
We ship worldwide to water sports enthusiasts everywhere, excluding Asia and some remote areas. Our global delivery network ensures your equipment arrives safely no matter where your passion takes you.
What are my shipping options?
We offer two shipping options designed for water sports enthusiasts:
Standard Shipping ($12.95 flat rate):
– Carriers: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Ideal for competitive sailors who need performance gear quickly
Free Shipping (orders over $50):
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Perfect for SUP adventurers and leisure sailors planning ahead
How long does order processing take?
Our team processes orders within 1-2 business days. During this time, our watersports enthusiasts personally verify each item to ensure you receive exactly what you ordered in perfect condition.
Will I receive tracking information?
Yes! You’ll receive tracking information the moment your adventure kit leaves our facility in Deering, US. This allows you to plan your training sessions or trips with confidence.

Returns & Exchanges

What is your return policy?
We stand behind every product we ship. If anything doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Please contact our customer service team at [email protected] to begin the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our dedicated customer service team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our team operates Monday through Friday, 9:00 AM to 5:00 PM (US Central Time). While we may occasionally respond to emails outside these hours, you can expect a guaranteed response during our regular business hours.
Final Note:
At The Boat Equipment Shop, we’re more than just a retailer – we’re fellow water sports enthusiasts who understand that when you’re waiting for that new sail or board, every day counts. That’s why we’ve meticulously designed every aspect of our service to match the needs of serious sailors, SUP adventurers, and windsurfers.

Didn’t find the answer you were looking for? Don’t hesitate to contact us – we’re always happy to help fellow water sports enthusiasts!